GENERAL TERMS AND CONDITIONS FOR THE GASOMETER PFORZHEIM VISITOR SERVICE

Part A: General Information

1. Scope

These Terms and Conditions apply to all products and events offered by the Gasometer Pforzheim. These Terms and Conditions form the basis for visiting the Gasometer. They are an integral part of the contractual relationship between the operator, Parkhotel Pforzheim GmbH & Co.KG/Gasometer Pforzheim, and the service recipient (the visitor and/or the organizer of the visitor group).

2. Conclusion of the Contract and Registration

By registering with the Gasometer Pforzheim visitor services, the service recipient accepts the Terms and Conditions. As soon as the service recipient receives the confirmation letter, his or her reservation becomes binding and a contract with the Gasometer Pforzheim is concluded. For events requiring registration, registrations will be processed in the order in which they are received. If a registration cannot be accepted, the Gasometer Pforzheim will notify the service recipient. For events intended for children and teenagers, age restrictions must be observed.

3. Payment Terms

The prices quoted for guided tours are subject to the reduced sales tax rate, which is currently 7 percent (pursuant to Section 12(2)(7)(a) of the German Sales Tax Act (UStG)). In exceptional cases, invoicing is possible for businesses upon prior written confirmation. If a group fee has been agreed upon for a guided tour, that fee remains in full, even if the number of participants decreases. The number of admission tickets will be adjusted accordingly.

4. Services/Changes to Services/Cancellations

The scope of the contractual services is set forth in the service description included in the reservation/confirmation from Gasometer Pforzheim; any supplementary agreements must be confirmed in writing by Gasometer Pforzheim. For services (group visits and guided tours), the service recipient is entitled to a free cancellation period of 5 calendar days prior to the service date. Cancellations must be made in writing by fax at +49(0)7231 7760996 or by email to info@gasometer-pforzheim.de. If a cancellation is made after the cancellation period has expired, a cancellation fee equal to the full amount of the agreed-upon fee (applicable to guided tours and catering services) must be paid. The same applies in the event of a no-show at the start of the event. The date and time of cancellation are determined by the time it is received by the visitor services department at the Gasometer Pforzheim.

The burden of proof lies with the service recipient. For booked guided tours, the tour guide will wait a maximum of 20 minutes from the scheduled start time in the event of a delay. This is contingent upon the delay being reported by phone: +49(0)7231 7760997. The service recipient has no right to have the guided tour conducted after the waiting period has expired. The service recipient must bear 100 percent of the costs. In the case of other delays, the guided tour will be shortened by the corresponding amount of time. Confirmations of food and beverage services are binding for billing on the day of the visit. A cancellation period of 5 calendar days prior to the service date applies here. After that, the client will be charged a cancellation fee equal to 100 percent of the gross value. No liability is assumed for the cancellation of the event due to force majeure.

5. House Rules

The Gasometer Pforzheim's Terms of Use and House Rules apply.

6. Liability

The Gasometer Pforzheim is liable only in cases of willful misconduct and gross negligence. This does not affect statutory liability for damages resulting from injury to life, body, or health. In such cases, the Gasometer Pforzheim is liable regardless of the degree of fault.

7. Set-off and Rights of Retention

Setoff against claims by Gasometer Pforzheim is permitted only with respect to claims that are undisputed or have been legally established.

8. Withdrawal by the Organizer

Unless otherwise expressly agreed in writing, Gasometer Pforzheim is entitled to withdraw from the contract at any time by written notice.

9. Data Protection

Gasometer Pforzheim is authorized to collect, store, and process all data necessary within the scope of the business relationship, as defined by the Federal Data Protection Act. All personal data is treated as confidential. Personal data is collected only if the service recipient provides it for the purpose of contract fulfillment. The personal data entered on this occasion is used solely for contract fulfillment and to process the service recipient’s inquiries. Data will only be disclosed to third parties, affiliated companies, and partner companies if this is absolutely necessary for the fulfillment of the contract. In particular, the service recipient’s data will not be used for advertising purposes. The data provided by the customer is used solely to fulfill and process their order. Upon complete fulfillment of the contract and full payment of the purchase price, the data will be blocked from further use and deleted in accordance with tax and commercial law regulations. The service recipient has the right to receive information about their stored data free of charge, as well as the right to have such data corrected, blocked, or deleted, if applicable.

The contractual relationship is governed exclusively by German law; the place of performance is the same as the location where the services are provided.

10. Severability Clause

The invalidity of individual sections of these General Terms and Conditions (GTC) shall not render the entire terms and conditions invalid.

11. Information on Data Protection Under the EU GDPR

Our company regularly checks your creditworthiness when entering into contracts and, in certain cases where there is a legitimate interest, also for existing customers. To this end, we work with Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, from which we obtain the necessary data. On behalf of Creditreform Boniversum, we are providing you with the following information in advance, in accordance with Article 14 of the EU GDPR:

Creditreform Boniversum GmbH is a consumer credit reporting agency. It operates a database in which credit information about private individuals is stored.

On this basis, Creditreform Boniversum provides credit reports to its clients. Its clients include, for example, credit institutions, leasing companies, insurance companies, telecommunications companies, debt collection agencies, mail-order, wholesale, and retail companies, as well as other businesses that supply goods or provide services. In accordance with legal provisions, some of the data contained in the credit report database is also used to supply other corporate databases, including for address-based marketing purposes.

The Creditreform Boniversum database stores, in particular, information regarding the name, address, date of birth, email address (if applicable), payment history, and ownership interests of individuals. The purpose of processing the stored data is to provide credit reports on the creditworthiness of the person in question. The legal basis for the processing is Article 6(1)(f) of the EU GDPR. Accordingly, information regarding this data may only be provided if a customer credibly demonstrates a legitimate interest in obtaining this information. If data is transferred to countries outside the EU, this is done on the basis of the so-called “Standard Contractual Clauses,” which you can find at the following link:

http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32001D0497&from=DE

can be viewed or requested to be sent from there.

The data will be stored for as long as access to it is necessary to fulfill the purpose of storage. Access is generally necessary for an initial storage period of three years. After this period, a review is conducted to determine whether continued storage is necessary; if not, the data is deleted to the exact day. If a matter is resolved, the data is deleted to the exact day three years after resolution. Entries in the debtor registry are deleted to the exact day in accordance with § 882e of the German Code of Civil Procedure (ZPO) three years after the date of the order to enter the information.

Legitimate interests within the meaning of Art. 6(1)(f) of the EU GDPR may include: credit decisions, business development, ownership interests, claims, credit checks, insurance contracts, and enforcement information.

You have the right to request information from Creditreform Boniversum GmbH regarding the data stored there about you. If the data stored about you is incorrect, you have the right to have it corrected or deleted. If it cannot be immediately determined whether the data is incorrect or correct, you have the right to have the relevant data blocked until the matter is clarified. If your data is incomplete, you may request that it be completed.

If you have given your consent to the processing of the data stored at Creditreform Boniversum, you have the right to revoke this consent at any time. The Page 2 of 2 | As of April 2018 | © 2018 Boniversum

revocation does not affect the lawfulness of the processing of your data that took place on the basis of your consent up until the time of revocation.

If you have any objections, requests, or complaints regarding data protection, you may contact the Data Protection Officer at Creditreform Boniversum at any time. The Data Protection Officer will assist you promptly and confidentially with all data protection matters. You may also file a complaint regarding Boniversum’s processing of your data with the State Data Protection Commissioner responsible for your federal state.

The data that Creditreform Boniversum has stored about you comes from publicly available sources, debt collection agencies, and their clients.

To assess your creditworthiness, Creditreform Boniversum calculates a score based on your data. The score is based on data regarding age and gender, address information, and, in some cases, payment history. These data points are factored into the score calculation with varying weightings. Creditreform Boniversum’s clients use these scores as a tool in making their own credit decisions.

Right to Object:

The processing of data stored by Creditreform Boniversum GmbH is carried out for compelling legitimate reasons related to creditor and credit protection, which generally outweigh your interests, rights, and freedoms, or serves to assert, exercise, or defend legal claims. You may object to the processing of your data only if there are reasons arising from your specific situation that must be substantiated. If such specific reasons are demonstrably present, the data will no longer be processed. If you object to the processing of your data for advertising and marketing purposes, the data will no longer be processed for these purposes.

The controller within the meaning of Article 4(7) of the EU GDPR is Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss. Your contact at our company is the Consumer Service department, Tel.: 02131 36845560, Fax: 02131 36845570, Email: selbstauskunft@boniversum.de.

You can reach the responsible data protection officer using the following contact information: Creditreform Boniversum GmbH, Data Protection Officer, Hellersbergstr. 11, 41460 Neuss, email: datenschutz@boniversum.de.

12. Final Provision

These General Terms and Conditions of the Gasometer Pforzheim are effective as of December 1, 2014.

Part B: Buying Tickets Online

1. Scope

These Terms and Conditions apply to all orders placed through the online store of the
Gasometer Pforzheim. By placing an order, the customer accepts these Terms and Conditions.

2. Contracting Parties

The purchase agreement is entered into with Parkhotel Pforzheim GmbH & Co. KG.

3. Offer and Conclusion of the Contract

The products displayed in the online store—in particular, tickets and guided tours—do not constitute a legally
binding offer, but rather an invitation to place an order. By submitting the order,
the customer makes a binding offer to purchase the selected products. The contract is concluded
when we accept the customer’s order by sending a confirmation via email.

4. Prices and Payment Terms

All prices are listed in euros and include the applicable value-added tax. Payment can be made
either by credit card or using other payment methods offered in the online store.

5. Delivery and Shipping

Tickets will be sent via email to the customer's specified address after payment has been successfully processed.
For guided tours, customers will receive a confirmation email with additional information about the event.

6. Right of Withdrawal

Customers have the right to cancel the contract within 14 days without providing a reason.
The cancellation period begins upon receipt of the confirmation. To exercise the right of cancellation,
the customer must notify us by means of a clear statement (e.g., by mail or email).

7. Data Protection

The collection, processing, and use of personal data are carried out in accordance with applicable
data protection regulations. For more information, please see our Privacy Policy.

8. Final Provisions

The laws of the Federal Republic of Germany shall apply. Should any provision of these Terms and Conditions
be invalid, the validity of the remaining provisions shall remain unaffected.

TERMS OF USE AND RULES OF CONDUCT FOR THE PFORZHEIM GASOMETER

House Rules

  • The house rules are designed to ensure that you can enjoy your visit to our exhibition in a pleasant atmosphere.
  • The house rules are binding for all visitors. By entering the building, you agree to abide by the house rules and all other regulations issued to ensure operational safety.

Duty of Supervision

  • We look forward to welcoming children, teens, and adults
  • Children under 6 years of age may visit the exhibition halls only when accompanied by an adult.
  • After 6:00 p.m., children under 14 may visit the Gasometer only when accompanied by an adult.
  • Teachers, group leaders, and guardians are responsible for ensuring that the children and adolescents in their care behave appropriately. When school classes and/or other groups of children and adolescents visit, the responsible chaperones must supervise the group at all times and must remain in the same exhibition room. The responsible supervisors are liable for any damage caused by children or adolescents in the group.

Security in the Exhibition Halls and Conduct in the Exhibition Halls

  • As a general rule, visitors are not permitted to touch the exhibits. In the immediate vicinity of the exhibits, visitors must not handle any objects that could cause damage to the exhibits.
  • Pets are not allowed.
  • Eating, drinking, or smoking is not permitted in the exhibition halls. Visitors are not allowed to bring food and/or beverages into the exhibition halls.
  • Visitors are asked to refrain from any conduct that is contrary to public decency or that jeopardizes safety and order.
  • In the exhibition halls, the use of radio and television sets, as well as musical instruments, is not permitted. Cell phones must be set so as not to disturb other visitors.
  • Photography and video recording are permitted in the exhibition rooms, provided that a flash is not used. The exhibits on display and the entire panoramic image are protected by copyright.

Instructions from Staff / House Rules

  • Employees are instructed to ensure that the house rules are followed. Guests must follow the employees' instructions.
  • If the house rules or staff instructions are not followed, staff members may prohibit the person in question from remaining on the premises. Visitors who repeatedly fail to comply with the house rules and staff instructions may be barred from the premises.
  • If you are asked to leave the building, the admission fee will not be refunded.  The same applies if the gallery must be closed entirely or temporarily due to overcrowding or other safety reasons, or if, due to force majeure—such as a power outage—the necessary technical equipment is inoperable.

Disclaimer

  • The operator of the Pforzheim Gasometer and its employees are not liable for any injuries sustained by visitors on the premises (exhibition halls, foyer, cafeteria, basement, restrooms, etc.).
  • This does not apply to damages resulting from injury to life, bodily injury, or harm to health, if the breach of duty is attributable to the operator or an employee, or for any other damages resulting from an intentional or grossly negligent breach of duty by the operator or its employees.
  • We assume no liability for the loss or damage of personal belongings (clothing, umbrellas, cameras, etc.), even if they are left at the ticket counter for safekeeping.

Parking Spaces

  • There is no entitlement to a parking space.
  • Use is at your own risk.
  • Liability for damage to motor vehicles is excluded. This also applies if such damage is caused by snow or icy conditions.

Exchanges/Returns

  • The transfer of tickets that have already been used is prohibited. Visitors who have purchased tickets from third parties (excluding authorized ticket outlets) are not entitled to admission.
  • Items that have been purchased may only be exchanged if they are still in their original packaging (sealed) and the receipt is presented.
  • Tickets may not be exchanged or returned. Gift certificates are not redeemable for cash.